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Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.

By: Contributor(s): Publication details: New York : Neal-Schuman Publishers, c2006.Description: viii, 160 p. ; 28 cmISBN:
  • 1856045994 (pbk.)
  • 9781856045995 (pbk.)
Subject(s): DDC classification:
  • 020.7155 TOD
Contents:
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Teaching Resource Taylor's Library-TU

Floor 3, Shelf 2 , Side 1, TierNo 1, BayNo 5

 020.7155 TOD (Browse shelf(Opens below)) 1 Available GENLS,GENLS,02,GR 5000097768

Includes bibliographical references and index.

Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.