Customer service in an instant : 60 ways to win customers and keep them coming back / Keith Bailey & Karen Leland.
Publication details: Petaling Jaya : Advantage Quest Pub., 2010.Description: 159 p. : ill. ; 22 cmISBN:- 9789833831494 (pbk.)
- 658.812 BAI 2010
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TC |
Floor 4, Shelf 40 , Side 1, TierNo 6, BayNo 2 |
658.812 BAI 2010 (Browse shelf(Opens below)) | 1 | Available | GENxx,GENxx,03,CL | 5000150678 |
Includes index.
"Master the four core customer styles. Learn to say 'no' with service. Bounce back from service breakdowns."