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Management by measurement : designing key indicators and performance measurement systems / Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.

By: Contributor(s): Publication details: Berlin : Springer, c2007.Description: xi, 242 p. : ill. ; 24 cmISBN:
  • 9783540732112 (hbk.)
  • 354073211X (hbk.)
Subject(s): DDC classification:
  • 658.314 FRA 2007
Contents:
1. Quality and process indicators. - 2. Indicators criticalities and curiosities. - 3. The condition of uniqueness in process representation. - 4. Performance indicators properties. - 5. Designing a performance measurement system. - 6. Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.
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Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 25 , Side 1, TierNo 3, BayNo 4

 658.314 FRA 2007 (Browse shelf(Opens below)) 1 Available TBSxx,34004,03,CL 5000100703

Includes bibliographical references (p. [227]- 236) and index.

1. Quality and process indicators. - 2. Indicators criticalities and curiosities. - 3. The condition of uniqueness in process representation. - 4. Performance indicators properties. - 5. Designing a performance measurement system. - 6. Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.