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Getting to resolution : turning conflict into collaboration / Stewart Levine.

By: Publication details: San Francisco, CA : Berrett-Koehler Pub., c2009.Edition: 2nd ed. (revised & expanded)Description: xxiv, 270 p. : ill. ; 22 cmISBN:
  • 9781576757710 (pbk.)
Subject(s): DDC classification:
  • 347.739 LEV 2009
Contents:
The value of resolution -- Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- A better way of resolving conflict -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Resolution : ten principles of resolutionary thinking -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- The craft of resolution : a step-by-step guide -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- When you need professional help -- Using the power of the legal system -- Choosing a professional : the resolutionary -- The power of resolution -- Building a culture of agreement and resolution.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 3, Shelf 9 , Side 2, TierNo 4, BayNo 4

 347.739 LEV 2009 (Browse shelf(Opens below)) 1 Available TBSxx,28000,03,CL 5000104427

Includes bibliographical references and index.

The value of resolution -- Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- A better way of resolving conflict -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Resolution : ten principles of resolutionary thinking -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- The craft of resolution : a step-by-step guide -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- When you need professional help -- Using the power of the legal system -- Choosing a professional : the resolutionary -- The power of resolution -- Building a culture of agreement and resolution.