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Operations management / Terry Hill.

By: Publication details: Basingstoke ; New York, N.Y. : Palgrave Macmillan, 2005.Edition: 2nd edDescription: xxxiii, 764 p. : ill. (some col.) ; 26 cmISBN:
  • 1403934665 (pbk.)
  • 9781403934666 (pbk.)
  • 140399112X (hbk.)
  • 9781403991126 (hbk.)
Subject(s): DDC classification:
  • 658.5 HIL
Contents:
About The Author -- Short Contents -- Long Contents -- List Of Case Examples -- Cast Of Characters -- Preface -- PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS -- Managing Operations -- Operations Strategy -- Managing People -- PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS -- Designing and Developing Services & Products -- Designing Service Delivery Systems -- Designing Manufacturing Processes -- Location and Layout -- PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM -- Managing Capacity -- Technology Developments -- Operations Scheduling & Execution -- Managing Quality -- Managing Inventory -- Managing the Supply Chain -- Process Reliability & Delivery System Maintenance -- PART IV: IMPROVING OPERATIONS -- Time & Productivity -- Improving Operations -- PART V: MANAGING OPERATIONS IN PRACTICE -- Ash Electrics -- Berwick Carpets -- British Airways: Customising the service -- Caltrex Engineering (A) -- Caltrex Engineering (B) -- Fabritex Future Investments Group-- Georgian Frames -- Ghent Fireworks -- Holmgren Engineering -- Hunting Swift -- The Ipswich Hospital -- NHS Trust -- Lloyds TSB -- McDonalds -- Northmore Finance Direct -- Platt Green Electronics -- Pret a Manger -- Redman Company -- Richmond Plastics -- Rivionia Bank -- Selfridges -- Southwest Airlines -- Spencer Thompson Tile Products -- Too Short the Day -- The Turn of an Unfriendly Card -- Weavers Homeopathic Products -- Wilson Pharmaceuticals -- Yuppie Products -- Acknowledgements -- Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 7

 658.5 HIL 2005 (Browse shelf(Opens below)) 1 Available TBSxx,34007,03,AD 5000105883

Includes bibliographical references and index.

About The Author -- Short Contents -- Long Contents -- List Of Case Examples -- Cast Of Characters -- Preface -- PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS -- Managing Operations -- Operations Strategy -- Managing People -- PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS -- Designing and Developing Services & Products -- Designing Service Delivery Systems -- Designing Manufacturing Processes -- Location and Layout -- PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM -- Managing Capacity -- Technology Developments -- Operations Scheduling & Execution -- Managing Quality -- Managing Inventory -- Managing the Supply Chain -- Process Reliability & Delivery System Maintenance -- PART IV: IMPROVING OPERATIONS -- Time & Productivity -- Improving Operations -- PART V: MANAGING OPERATIONS IN PRACTICE -- Ash Electrics -- Berwick Carpets -- British Airways: Customising the service -- Caltrex Engineering (A) -- Caltrex Engineering (B) -- Fabritex Future Investments Group-- Georgian Frames -- Ghent Fireworks -- Holmgren Engineering -- Hunting Swift -- The Ipswich Hospital -- NHS Trust -- Lloyds TSB -- McDonalds -- Northmore Finance Direct -- Platt Green Electronics -- Pret a Manger -- Redman Company -- Richmond Plastics -- Rivionia Bank -- Selfridges -- Southwest Airlines -- Spencer Thompson Tile Products -- Too Short the Day -- The Turn of an Unfriendly Card -- Weavers Homeopathic Products -- Wilson Pharmaceuticals -- Yuppie Products -- Acknowledgements -- Index.