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Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen.

By: Publication details: New York : Neal-Schuman, c1999.Description: xviii, 291 p. : ill. ; 23 cmISBN:
  • 155570364X (pbk.)
  • 9781555703646 (pbk.)
Subject(s): DDC classification:
  • 025.52 THO
Contents:
List of Figures. - Preface. - Acknowledgments. - Ch. 1 Reference: The Nature of the Busines. - Ch. 2 The Changing Role of the Reference Librarian. - Ch. 3 Communication Skills. - Ch. 4 Resources. - Ch. 5 Time and Space. Ch. 6 Questions, In and Out. - Ch. 7 Reference Librarians as Trainers and Pathfinders. - Ch. 8 Statistics Can Help Ensure Quality. - Ch. 9 World Wide Web: Challenges and Opportunities. - Appendix A Sample Reference Policy. - Appendix B Sample Survey Form. - Sources Cited. - Index. - About the Author.
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Includes bibliographical references (p. 283-285) and index.

List of Figures. - Preface. - Acknowledgments. - Ch. 1 Reference: The Nature of the Busines. - Ch. 2 The Changing Role of the Reference Librarian. - Ch. 3 Communication Skills. - Ch. 4 Resources. - Ch. 5 Time and Space. Ch. 6 Questions, In and Out. - Ch. 7 Reference Librarians as Trainers and Pathfinders. - Ch. 8 Statistics Can Help Ensure Quality. - Ch. 9 World Wide Web: Challenges and Opportunities. - Appendix A Sample Reference Policy. - Appendix B Sample Survey Form. - Sources Cited. - Index. - About the Author.