The basics of business etiquette [videorecording] / JWA Video - Chicago, Ill. : JWA Video, [1994] - 1 videocassette (45 min.) : sd., col. ; 4 3/4 in. + 1 sound disc (4 3/4 in.) + 1 book (122 p. : ill. ; 24 cm.) - Business skills express series .

At head of DVD/CD : JWA Video : the leader in training. Based on the book Business etiquette by Marjorie Brody and Barbara Pachter (New York : McGraw-Hill, 1994)

Self-assessment - 1. Why etiquette excellence? - 2. Manners for meeting and greeting - 3. Successful encounters - 4. Spatial arrangements: three-dimensional diplomacy - 5. Office equipment etiquette - 6. Packaging counts: professional presence - 7. The social niceties: gift-giving and party performances - 8. Managing dining dilemmas - 9. Expressing and accepting appreciation - Post-test.

From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals


1 DVD

0786303239 (pbk.) 9780786303236 (pbk.)


Business etiquette.

395.52 / BAS