Benjamin, Susan, 1957-
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin. - New York : McGraw-Hill, c2008. - xi, 226 p. ; 21 cm. - Perfect phrases series . - Perfect phrases series. .
0071493042 (pbk.) 9780071493048 (pbk.)
Interpersonal relations.
Interpersonal communication.
Conflict management.
158.26 / BEN
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin. - New York : McGraw-Hill, c2008. - xi, 226 p. ; 21 cm. - Perfect phrases series . - Perfect phrases series. .
0071493042 (pbk.) 9780071493048 (pbk.)
Interpersonal relations.
Interpersonal communication.
Conflict management.
158.26 / BEN