Hotel management and operations /
edited by Michael J. O'Fallon, Denney G. Rutherford.
- 5th ed.
- Hoboken, N.J. : John Wiley, c2011.
- xviii, 494 p. : ill. ; 24 cm.
Includes bibliographical references and index.
1. Overview - 2. Organization - 3. General managers: a view at the top - 4. Operations: rooms - 5. Operations: Housekeeping, engineering, and security - 6. Food and beverage division - 7. Marketing and associated activities - 8. Financial control and information management - 9. Human resources policy management.
9780470177143 (pbk.)
Hotel management.
647.94068 / HOT 2011
Includes bibliographical references and index.
1. Overview - 2. Organization - 3. General managers: a view at the top - 4. Operations: rooms - 5. Operations: Housekeeping, engineering, and security - 6. Food and beverage division - 7. Marketing and associated activities - 8. Financial control and information management - 9. Human resources policy management.
9780470177143 (pbk.)
Hotel management.
647.94068 / HOT 2011