Business performance measurement : unifying theories and integrating practice /
edited by Andy Neely.
- 2nd ed.
- Cambridge ; New York : Cambridge University Press, 2007.
- xvi, 511 p. : ill., charts ; 25 cm.
Includes bibliographical references and index.
9780521855112 (hardback : alk. paper) 052185511X (hardback : alk. paper)
Organizational effectiveness--Measurement.
Performance--Measurement.
Total quality management.
658.401 / BUS
Includes bibliographical references and index.
9780521855112 (hardback : alk. paper) 052185511X (hardback : alk. paper)
Organizational effectiveness--Measurement.
Performance--Measurement.
Total quality management.
658.401 / BUS