Bernoff, Josh.
Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler. - Boston, MA : Harvard Business Review Press, 2010. - viii, 252 p. : ill. ; 25 cm.
Includes bibliographical references and indexes.
9781422155639 (hbk.) 1422155633 (hbk.)
Technological innovations--Management.
Business enterprises--Technological innovations.
Customer services--Technological innovations.
Online social networks--Economic aspects.
658.514 / BER 2010
Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler. - Boston, MA : Harvard Business Review Press, 2010. - viii, 252 p. : ill. ; 25 cm.
Includes bibliographical references and indexes.
9781422155639 (hbk.) 1422155633 (hbk.)
Technological innovations--Management.
Business enterprises--Technological innovations.
Customer services--Technological innovations.
Online social networks--Economic aspects.
658.514 / BER 2010