Evans, James R. 1950-
Quality management, organization and strategy / James R. Evans. - 6th ed. - [Mason, OH] : South-Western/Cengage Learning, c2011. - xvi, 455 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0538469374 (pbk. : Int. ed.) 9780538469371 (pbk. : Int. ed.)
Total quality management.
658.562 / EVA 2011
Quality management, organization and strategy / James R. Evans. - 6th ed. - [Mason, OH] : South-Western/Cengage Learning, c2011. - xvi, 455 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0538469374 (pbk. : Int. ed.) 9780538469371 (pbk. : Int. ed.)
Total quality management.
658.562 / EVA 2011