Handbook of hospitality human resources management [electronic resource] /
edited by Dana V. Tesone.
- 1st ed.
- Oxford, UK ; Burlington, MA : Butterworth-Heinemann, 2008.
- xxvii, 522 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Human Resource Management Planning: Missions, Visions, Objectives and Strategies; Job Analysis: The Basis for all things HR; Getting it right the First Time: Using Job Competencies for Positive Hiring Outcomes in the Hospitality Industry; Organizational Culture in the Casual Dining Industry: The Impact that Culture has on Service Quality and Customers' Intention to Return; Ethical Principles and Practices in Human Resources Management; Human Resource Management and a Service Culture; Employee Relations: A Problem Solving Approach; Human Resource Management Role in Ethics within the Hospitality Idustry; Organisational Communication in the Hospitality Industry; Employee Turnover: Calculation of Turnover Rates and Costs; The Role of Conflict Management in Human Resource Development in Human Resource Management in the Hospitality Industry; Work-Family Conflict and Facilitation: Implications for Hospitality Researchers; The Optimal Hospitality Leader: Creating a Thriving, Self-Motivating Leadership-Followership Organizational Network; The Path of Least Resistance? Choice and Constraint in HRM Strategy in the UK Hotel Sector; Employee Orientation and Mentoring Programs; Human Capital Development: A Return on Investment Perspective; Contributing to Employee Development through Training and Development; An HR Practitioner's Point of View: Four Actions that HR Executives can take to get Their Services Used; Employee Management and Innovation; Development of a Sustainable Tourism Hospitality Human Resources Management Module: A Template for teaching Sustainability across the Curriculum; Strategic Human Resource Issues in Hospitality and Tourism.
Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.
Mode of access: World Wide Web.
System requirements: Web browser.
Title from title screen (viewed on Dec. 3, 2009).
Access may be restricted to users at subscribing institutions.
9780080450810 0080450814
133659:133784 Elsevier Science & Technology http://www.sciencedirect.com
Hospitality industry--Personnel management--Handbooks, manuals, etc.
Personnel management--Handbooks, manuals, etc.
Personeelsmanagement.
Toeristenindustrie.
Electronic books.
TX911.3.P4 / H36 2008
647.0683
Includes bibliographical references and index.
Human Resource Management Planning: Missions, Visions, Objectives and Strategies; Job Analysis: The Basis for all things HR; Getting it right the First Time: Using Job Competencies for Positive Hiring Outcomes in the Hospitality Industry; Organizational Culture in the Casual Dining Industry: The Impact that Culture has on Service Quality and Customers' Intention to Return; Ethical Principles and Practices in Human Resources Management; Human Resource Management and a Service Culture; Employee Relations: A Problem Solving Approach; Human Resource Management Role in Ethics within the Hospitality Idustry; Organisational Communication in the Hospitality Industry; Employee Turnover: Calculation of Turnover Rates and Costs; The Role of Conflict Management in Human Resource Development in Human Resource Management in the Hospitality Industry; Work-Family Conflict and Facilitation: Implications for Hospitality Researchers; The Optimal Hospitality Leader: Creating a Thriving, Self-Motivating Leadership-Followership Organizational Network; The Path of Least Resistance? Choice and Constraint in HRM Strategy in the UK Hotel Sector; Employee Orientation and Mentoring Programs; Human Capital Development: A Return on Investment Perspective; Contributing to Employee Development through Training and Development; An HR Practitioner's Point of View: Four Actions that HR Executives can take to get Their Services Used; Employee Management and Innovation; Development of a Sustainable Tourism Hospitality Human Resources Management Module: A Template for teaching Sustainability across the Curriculum; Strategic Human Resource Issues in Hospitality and Tourism.
Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.
Mode of access: World Wide Web.
System requirements: Web browser.
Title from title screen (viewed on Dec. 3, 2009).
Access may be restricted to users at subscribing institutions.
9780080450810 0080450814
133659:133784 Elsevier Science & Technology http://www.sciencedirect.com
Hospitality industry--Personnel management--Handbooks, manuals, etc.
Personnel management--Handbooks, manuals, etc.
Personeelsmanagement.
Toeristenindustrie.
Electronic books.
TX911.3.P4 / H36 2008
647.0683