Kaufman, Tammie J., 1969-

Timeshare management the key issues for hospitality managers / [electronic resource] : Tammie J. Kaufman, Conrad Lashley, Lisa Ann Schreier. - Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, c2009. - 1 online resource (xiii, 210 p.) : ill. - Hospitality, leisure and tourism . - Hospitality, leisure, and tourism series. .

Includes bibliographical references (p. 197-201) and index.

Vacation ownership resort development: an overview -- The vacation owner -- The community -- Marketing vacation ownership resorts -- The 12-step sales process: part 1 -- The 12-step sales process: part 2 -- Points vs. weeks -- The role of exchange company -- Financing in the timeshare industry -- Managing service quality in timeshare operations -- Human resources in timeshare operations -- Condominium hotels -- Vacation ownership expansion.

9780080942636 (electronic bk.) 0080942636 (electronic bk.)

141293:141436 Elsevier Science & Technology http://www.sciencedirect.com


Hospitality industry--Management.
Timesharing (Real estate)
Resorts--Management.


Electronic books.

TX911.3.M27 / K38x 2009

647.94/068