Parmenter, David.

Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter. - 2nd ed. - Hoboken, N.J. : John Wiley, c2010. - xix, 299 p. : ill. ; 24 cm.

Includes bibliographical references and index.

9780470545157 (hbk.) 0470545151 (hbk.)


Performance technology.
Performance standards.
Organizational effectiveness.

658.4013 / PAR 2010