Pugh, Katrina.

Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh. - 1st ed. - San Francisco, CA : Jossey-Bass, c2011. - xxiii, 248 p. : ill. ; 24 cm. - J-b us non-franchise leadership ; 387 .

Includes bibliographical references and index.

9780470876817 (hbk.) 0470876816 (hbk.)


Knowledge management.
Organizational learning.
Organizational learning--Management.

658.4038 / PUG 2011