Delighting your customers-- on a shoestring :
Owton, Avril
Delighting your customers-- on a shoestring : delivering excellent customer service without breaking the bank / Avril Owton. - Rev. ed. - London : Bloomsbury, 2011. - ix, 144 p. ; 20 cm. - Business on a shoestring . - Business on a shoestring. .
Includes index.
9781408139929 (pbk.) 1408139928 (pbk.)
Customer services.
Small business--Management.
Small business--Customer services.
658.812 / OWT 2011
Delighting your customers-- on a shoestring : delivering excellent customer service without breaking the bank / Avril Owton. - Rev. ed. - London : Bloomsbury, 2011. - ix, 144 p. ; 20 cm. - Business on a shoestring . - Business on a shoestring. .
Includes index.
9781408139929 (pbk.) 1408139928 (pbk.)
Customer services.
Small business--Management.
Small business--Customer services.
658.812 / OWT 2011