Noe, Francis P., 1939-
Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - London; New York : Routledge, 2010. - ix, 193 p. ; 24cm. - Routledge advances in tourism ; 18 . - Routledge advances in tourism ; 18. .
Includes bibliographical references and index.
9780415578042 (hbk.)
Tourism--Management.
Hospitality industry--Management.
338.4791068 / NOE 2010
Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - London; New York : Routledge, 2010. - ix, 193 p. ; 24cm. - Routledge advances in tourism ; 18 . - Routledge advances in tourism ; 18. .
Includes bibliographical references and index.
9780415578042 (hbk.)
Tourism--Management.
Hospitality industry--Management.
338.4791068 / NOE 2010