Service design and delivery /
Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.
- New York, N.Y. : Springer, c2011.
- xxii, 169 p. : ill. ; 24 cm.
- Service science. Research and innovation in the service economy .
Includes bibliographical references.
9781441983206 (hbk.)
Service industries--Management.
658 / SER 2011
Includes bibliographical references.
9781441983206 (hbk.)
Service industries--Management.
658 / SER 2011