Bagdan, Paul J., 1970-
Guest service in the hospitality industry / Paul Bagdan. - xvii, 298 pages : illustrations ; 25 cm
Includes index.
9781118071809 (hardback)
Hospitality industry--Management.
Hospitality industry--Customer services.
Hospitality industry--Quality control.
647.94068 / BAG 2013
Guest service in the hospitality industry / Paul Bagdan. - xvii, 298 pages : illustrations ; 25 cm
Includes index.
9781118071809 (hardback)
Hospitality industry--Management.
Hospitality industry--Customer services.
Hospitality industry--Quality control.
647.94068 / BAG 2013