Kozak, Metin.

Tourism and Hospitality Management. - Bingley : Emerald Group Publishing Limited, 2016. - 1 online resource (318 pages). - Advances in Culture, Tourism and Hospitality Research ; v. 12 . - Advances in culture, tourism and hospitality research. .

Hospitality Moderates the Relationship between Surprise and Customer Delight.

Includes bibliographical references.

9781786357137 1786357135


Tourism--Management.
Hospitality industry--Management.


Electronic books.

910.2

338.48