Kozak, Metin.
Tourism and Hospitality Management. - Bingley : Emerald Group Publishing Limited, 2016. - 1 online resource (318 pages). - Advances in Culture, Tourism and Hospitality Research ; v. 12 . - Advances in culture, tourism and hospitality research. .
Hospitality Moderates the Relationship between Surprise and Customer Delight.
Includes bibliographical references.
9781786357137 1786357135
Tourism--Management.
Hospitality industry--Management.
Electronic books.
910.2
338.48
Tourism and Hospitality Management. - Bingley : Emerald Group Publishing Limited, 2016. - 1 online resource (318 pages). - Advances in Culture, Tourism and Hospitality Research ; v. 12 . - Advances in culture, tourism and hospitality research. .
Hospitality Moderates the Relationship between Surprise and Customer Delight.
Includes bibliographical references.
9781786357137 1786357135
Tourism--Management.
Hospitality industry--Management.
Electronic books.
910.2
338.48