Evenson, Renee.
Customer service management training 101 quick and easy techniques that get great results / [electronic resource] : Renée Evenson. - New York : AMACOM, c2012. - 1 online resource (225 p.)
Title from e-book home page (viewed Nov. 6, 2011).
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward.
9780814417164 (ebk.) 0814417167 (ebk.)
Customer services--Management.
Time management.
Leadership.
Communication in management.
Electronic books.
658.3 658.3/1245
Customer service management training 101 quick and easy techniques that get great results / [electronic resource] : Renée Evenson. - New York : AMACOM, c2012. - 1 online resource (225 p.)
Title from e-book home page (viewed Nov. 6, 2011).
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward.
9780814417164 (ebk.) 0814417167 (ebk.)
Customer services--Management.
Time management.
Leadership.
Communication in management.
Electronic books.
658.3 658.3/1245