Social CRM for dummies /
Lacy, Kyle.
Social CRM for dummies / by Kyle Lacy, Stephanie Diamond and Jon Ferrara. - 1st ed. - Hoboken, N.J. : Wiley, c2013. - xviii, 338 p. : ill. ; 24 cm.
Includes index.
9781118242490 (pbk.) 1118242491 (pbk.)
Customer relations--Management.
Internet marketing.
658.8120285 / LAC 2013
Social CRM for dummies / by Kyle Lacy, Stephanie Diamond and Jon Ferrara. - 1st ed. - Hoboken, N.J. : Wiley, c2013. - xviii, 338 p. : ill. ; 24 cm.
Includes index.
9781118242490 (pbk.) 1118242491 (pbk.)
Customer relations--Management.
Internet marketing.
658.8120285 / LAC 2013