Implementing virtual reference services : a LITA guide / edited by Beth C. Thomsett-Scott. - xi, 152 pages : illustrations ; 23 cm. - LITA guide . - LITA guides. .

Includes bibliographical references (pages 137-142) and index.

9781555708993 (paperback)


Electronic reference services (Libraries)
Electronic reference services (Libraries)--United States--Case studies.

025.52 / IMP 2013