Martin, William B.
Quality customer service for front line staff / William B. Martin - London : Kogan Page, 1988 - 96p. ; 22cm. - Better management skills .
074941247X
Customer relations.
Customer services.
658.812 / MAR
Quality customer service for front line staff / William B. Martin - London : Kogan Page, 1988 - 96p. ; 22cm. - Better management skills .
074941247X
Customer relations.
Customer services.
658.812 / MAR