Spector, Bert.
Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Bert A. Spector. - New York : Free Press, c1995. - xiii, 242 p. ; 25 cm.
List of exhibits. - Preface. - Acknowledgements. - 1. Following the journey. - 2. realigning the organization: the imperatives of horizontalism. - 3. Getting started. - 4. Taking charge in year 1. - 5. letting go in year 2. - 6. Pulling it together in year 3. - 7. Judging the effectiveness of the transformational process. - 8. The six sequential steps of taking charge and letting go. 9. Taking charge and letting go of teams. - 10. Epilogue. - Notes. - Selected bibliography. - Index.
0029303850
Consumer satisfaction.
Customer services.
Industrial management.
Strategic planning
658.4012 / SPE
Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Bert A. Spector. - New York : Free Press, c1995. - xiii, 242 p. ; 25 cm.
List of exhibits. - Preface. - Acknowledgements. - 1. Following the journey. - 2. realigning the organization: the imperatives of horizontalism. - 3. Getting started. - 4. Taking charge in year 1. - 5. letting go in year 2. - 6. Pulling it together in year 3. - 7. Judging the effectiveness of the transformational process. - 8. The six sequential steps of taking charge and letting go. 9. Taking charge and letting go of teams. - 10. Epilogue. - Notes. - Selected bibliography. - Index.
0029303850
Consumer satisfaction.
Customer services.
Industrial management.
Strategic planning
658.4012 / SPE