Seth, Dinesh.

Global management solutions : demystified / Dinesh Seth, Subhash C. Rastogi. - 2nd ed. - Singapore : Cenage Learning Asia, c2009. - xxvi, 641 p. : ill. ; 25 cm.

Includes bibliographical references and index.

1. Changing business issues and management solutions -- ch. 2. An attempt for a new classification -- ch. 3. Benchmarking -- ch. 4. Business process outsourcing (BPO) -- ch. 5. Business process re-engineering (BPR) -- ch. 6. Customer relationship management (CRM) -- ch. 7. e-Commerce -- ch. 8. Enterprise resource planning (ERP) -- ch. 9. Five S (5S) -- ch. 10. Hoshin kanri -- ch. 11. Just-in-time (JIT) -- ch. 12. Kaizen -- ch. 13. Kanban -- ch. 14. Knowledge management (KM) -- ch. 15. Poka yoke -- ch. 16. Project management (PM) -- ch. 17. Quality circle -- ch. 18. Quality function deployment (QPD) -- ch. 19. Single minute exchange of dies (SMED) -- ch. 20. Six sigma -- ch. 21. Supply chain management (SCM) -- ch. 22. Taguchi methods -- ch. 23. Theory of constraints (TOC) -- ch. 24. Total employee involvement (TEI) -- ch. 25. Total productive maintenance (TPM) -- ch. 26. Total quality management (TQM) -- ch. 27. Total waste reduction (TWR) -- ch. 28. Value engineering (VE) -- ch. 29. Visual control (VC) -- ch. 30. Zero defect programme (ZDP) -- ch. 31. Your learning partner.

9812654380 (hbk.) 9789812654380 (hbk.)


Management.

658 / SET 2009