Russell, Roberta S.

Operations management / Operations management : [multimedia version] Roberta S. Russell, Bernard W. Taylor III. - 4th ed. - Upper Saddle River, N.J. : Prentice Hall, c2003. - xx, 824 p. : col. ill. ; 26 cm. + 1 electronic optical disc (CD-ROM) (3/4 in.).

Preface. - Pt. I. The strategic importance of operations. 1. Introduction to operations and competitiveness. 2. Operations strategy. S2. Operational decision-making tools : decision analysis. - Pt. II. Designing the operating system. 3. Products and services. 4. Processes and technologies. 5. Facilities. S5. Operational decision-making tools : facility location models. 6. Project management. - Pt. III. Managing the supply chain. 7. Supply chain management. S7. Operational decision-making tools : supplier selection. 8. Forecasting. 9. Capacity and aggregate planning. S9. Operational decision-making tools : linear programming. 10. Inventory management. S10. Operational decision-making tools : simulation. 11. Just-in-time and lean production. 12. Enterprise resource planning. 13. Scheduling. - Pt. IV. Ensuring quality. 14. Quality management. 15. Statistical process control. S15. Operational decision-making tools : acceptance sampling. 16. Waiting line models for service improvement. 17. Human resources in operations management. - Epilogue. - Appendix A - Normal curve areas. - Solutions to selected odd-numbered problems. - Index.

0130348341 (hbk.) 0130782254 (pkg.)


Production management.
Quality control

658.5 / RUS