Johns, Nick.
Research methods in service industry management / Nick Johns and Darren Lee-Ross. - Australia : Thomson, 2004. - ix, 196 p. ; 25 cm.
Includes bibliographical references (p. 188-191) and index.
0304335126 (pbk.) 9780304335121 (pbk.)
Service industries--Management--Research--Methodology.
338.4 / JOH
Research methods in service industry management / Nick Johns and Darren Lee-Ross. - Australia : Thomson, 2004. - ix, 196 p. ; 25 cm.
Includes bibliographical references (p. 188-191) and index.
0304335126 (pbk.) 9780304335121 (pbk.)
Service industries--Management--Research--Methodology.
338.4 / JOH