Virtual reference service :
Virtual reference service : from competencies to assessment /
R. David Lankes ... [et al.] ; edited by Philip Nast.
- New York : Neal-Schuman Publishers, c2008 .
- xvii, 206 p. : ill. ; 23 cm.
PDM (Professional Development Material)
Includes bibliographical references and index.
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik.
9781856046381 (pbk.)
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Reference services (Libraries)--Information technology.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Effect of technological innovations on.
025.52 / VIR
PDM (Professional Development Material)
Includes bibliographical references and index.
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik.
9781856046381 (pbk.)
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Reference services (Libraries)--Information technology.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Effect of technological innovations on.
025.52 / VIR