Ross, Catherine Sheldrick.
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney. - England. : Facet Publishing, c2002 - xiii, 242 p. ; 28 cm.
PDM (Professional Development Materials)
Includes bibliographical references and index.
1856044688
Interviewing.
Reference services (Libraries)
025.552 / ROS
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney. - England. : Facet Publishing, c2002 - xiii, 242 p. ; 28 cm.
PDM (Professional Development Materials)
Includes bibliographical references and index.
1856044688
Interviewing.
Reference services (Libraries)
025.552 / ROS