Ross, Catherine Sheldrick.

Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney. - England. : Facet Publishing, c2002 - xiii, 242 p. ; 28 cm.

PDM (Professional Development Materials)

Includes bibliographical references and index.

1856044688


Interviewing.
Reference services (Libraries)

025.552 / ROS