Supervision in the hospitality industry /
Kavanaugh, Raphael R.
Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier. - 2nd ed. - East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991. - xii, 312 p. : ill. ; 29 cm.
Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984. Includes index.
Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-
0866120521
Hospitality industry--Personnel management.
647.940683 / KAV
Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier. - 2nd ed. - East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991. - xii, 312 p. : ill. ; 29 cm.
Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984. Includes index.
Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-
0866120521
Hospitality industry--Personnel management.
647.940683 / KAV