Waller, Keith.
Improving food and beverage performance / Keith Waller. - Oxford : Butterworth-Heinemann, 1996. - xvii, 376 p. : ill. ; 20 cm. - Hospitality managers' pocket books .
Includes bibliographical references (p. [364]-366) and index.
Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.
075062812X
Food service management.
Restaurant management.
647.95068 / WAL
Improving food and beverage performance / Keith Waller. - Oxford : Butterworth-Heinemann, 1996. - xvii, 376 p. : ill. ; 20 cm. - Hospitality managers' pocket books .
Includes bibliographical references (p. [364]-366) and index.
Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.
075062812X
Food service management.
Restaurant management.
647.95068 / WAL