Oakland, John S.
Total quality management : text with cases / John S. Oakland. - 3rd ed. - Oxford ; Burlington, MA : Butterworth-Heinemann, 2003 [reprinted 2006]. - x, 483 p. : ill ; 25 cm.
Includes bibliographical references and index.
0750657405 (pbk.)
Total quality management.
Total quality management--Case studies.
658.4013 / OAK
Total quality management : text with cases / John S. Oakland. - 3rd ed. - Oxford ; Burlington, MA : Butterworth-Heinemann, 2003 [reprinted 2006]. - x, 483 p. : ill ; 25 cm.
Includes bibliographical references and index.
0750657405 (pbk.)
Total quality management.
Total quality management--Case studies.
658.4013 / OAK