Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction /
Maree Thyne, Eric Laws, editors.
- New York : Haworth Hospitality Press, c2004.
- 244 p. : ill., 1 map ; 22 cm.
Includes bibliographical references and index.
0789027550 (soft cover : alk. paper)
Hospitality industry--Management.
Tourism--Management.
647.94068 / HOS
Includes bibliographical references and index.
0789027550 (soft cover : alk. paper)
Hospitality industry--Management.
Tourism--Management.
647.94068 / HOS