Miller, Jack E., 1930-

Supervision in the hospitality industry : applied human resources / Jack E. Miller, John R. Walker, Karen E. Drummond. - 5th ed. - Hoboken, New Jersey : John Wiley, c2007. - xxi, 522 p. : ill ; 24 cm.

Includes bibliographical references and index.

Part 1: Supervision and HR management and leadership - 1: The supervisor as manager - 2: The supervisor as leader -- Part 2: The workplace - 3: Equal opportunity in the workplace - 4: Creating a positive work climate - 5: Developing performance standards - 6: Recruiting and selecting applicants -- Part 3: Employee development - 7: Teamwork and teambuilding - 8: Employee training and development - 9: Evaluating performance - 10: Discipline and employee assistance programs -- Part 4: Supervising human resources - 11: Planning and organizing - 12: Communicating effectively - 13: Delegating - 14: Decision making and control - Glossary - Index.

0471657484 (cloth)


Hospitality industry--Personnel management.

647.940683 / MIL