Hotel management and operations /
edited by Denney G. Rutherford, Michael J. O'Fallon.
- 4th ed.
- Hoboken, N.J. : John Wiley, c2007.
- xviii, 478 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Chapter 1: Overview - Chapter 2: Organization - Chapter 3: General managers: a view at the top - Chapter 4: Operations: rooms - Chapter 5: Operations: housekeeping, engineering, and security - Chapter 6: Food and beverage division - Chapter 7: Marketing and associated activities - Chapter 8: Financial control information management - Chapter 9: Human resources policy management - Index.
0471470651 (pbk.) 9780471470656 (pbk.)
Hotel management.
647.94068 / HOT
Includes bibliographical references and index.
Chapter 1: Overview - Chapter 2: Organization - Chapter 3: General managers: a view at the top - Chapter 4: Operations: rooms - Chapter 5: Operations: housekeeping, engineering, and security - Chapter 6: Food and beverage division - Chapter 7: Marketing and associated activities - Chapter 8: Financial control information management - Chapter 9: Human resources policy management - Index.
0471470651 (pbk.) 9780471470656 (pbk.)
Hotel management.
647.94068 / HOT