Hayes, David K.
Foundations of lodging management / David K. Hayes, Jack D. Ninemeier. - Upper Saddle River, N.J. : Pearson / Prentice Hall, c2006. - xviii, 510 p. : ill. ; 27 cm.
Includes index.
1. Introduction to lodging and travel industries - 2. The structure of the lodging industry - 3. Service and hotel management - 4. The management of lodging - 5. The hotel team: supervisors and entry-level staff - 6. The human resources department - 7. The front office department - 8. The sales and marketing department - 9. The accounting department - 10. The housekeeping department - 11. The maintenance department - 12. Food service and meeting management in limited-service settings - 13. Food and beverage operations: full-service hotels - 14. Safety and security - 15. Careers in the lodging industry.
0131700553
Hospitality industry--Management.
Food service management.
Hotel management.
647.94068 / HAY
Foundations of lodging management / David K. Hayes, Jack D. Ninemeier. - Upper Saddle River, N.J. : Pearson / Prentice Hall, c2006. - xviii, 510 p. : ill. ; 27 cm.
Includes index.
1. Introduction to lodging and travel industries - 2. The structure of the lodging industry - 3. Service and hotel management - 4. The management of lodging - 5. The hotel team: supervisors and entry-level staff - 6. The human resources department - 7. The front office department - 8. The sales and marketing department - 9. The accounting department - 10. The housekeeping department - 11. The maintenance department - 12. Food service and meeting management in limited-service settings - 13. Food and beverage operations: full-service hotels - 14. Safety and security - 15. Careers in the lodging industry.
0131700553
Hospitality industry--Management.
Food service management.
Hotel management.
647.94068 / HAY