Operations and process management : principles and practice for strategic impact / Nigel Slack ... [et al.]. - Harlow, England ; New York : Financial Times, c2006. - xxiii, 531 p. : ill. ; 27 cm. + 1 electronic optical disc (CD-ROM) (4 3/4 in.)

Includes bibliographical references and index.

0273684264 (hbk.)


Manufacturing processes.
Process control.

641.5 / OPE