Servlead : service leadership in a multicultural workplace / Internship manual : cultural awareness and leadership development American Hotel & Lodging Educational Institute. - 402 pages : illustrations ; 28 cm

Including Certified Hospitality Supervisor.

9780866122788 (paperback)


Hospitality industry--Customer services.
Hospitality industry--Handbooks, manuals, etc.
Service industries--Handbooks, manuals, etc.
Hospitality industry--Study and teaching.
Tourism--Study and teaching.
Career education--Handbooks, manuals, etc.
Occupational training.
Diversity in the workplace.

647.94071 / SER 2005