Servlead : service leadership in a multicultural workplace /
Internship manual : cultural awareness and leadership development
American Hotel & Lodging Educational Institute.
- 402 pages : illustrations ; 28 cm
Including Certified Hospitality Supervisor.
9780866122788 (paperback)
Hospitality industry--Customer services.
Hospitality industry--Handbooks, manuals, etc.
Service industries--Handbooks, manuals, etc.
Hospitality industry--Study and teaching.
Tourism--Study and teaching.
Career education--Handbooks, manuals, etc.
Occupational training.
Diversity in the workplace.
647.94071 / SER 2005
Including Certified Hospitality Supervisor.
9780866122788 (paperback)
Hospitality industry--Customer services.
Hospitality industry--Handbooks, manuals, etc.
Service industries--Handbooks, manuals, etc.
Hospitality industry--Study and teaching.
Tourism--Study and teaching.
Career education--Handbooks, manuals, etc.
Occupational training.
Diversity in the workplace.
647.94071 / SER 2005