Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. - xvii, 339 pages : illustrations ; 21 cm

Includes bibliographical references and index.

0789011417 (paperback) 9780789011411 (paperback)


Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.

647.940685 / SER 2001