Service quality management in hospitality, tourism, and leisure /
Jay Kandampully, Connie Mok, Beverley Sparks, editors.
- xvii, 339 pages : illustrations ; 21 cm
Includes bibliographical references and index.
9780789011411 0789011417
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647.940685 / SER 2001
Includes bibliographical references and index.
9780789011411 0789011417
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647.940685 / SER 2001