Woods, Robert H.

Leadership and management in the hospitality industry / Robert H. Woods, Ph.D., CHRE, Judy Z. King. - Third edition. - xii, 374 pages : illustrations ; 23 cm

American Hotel & Lodging Association Educational Institute--Cover.

Includes bibliographical references and index.

9780866123471 (paperback)

Hospitality industry--Management.
Hospitality industry--Customer services.
Hospitality industry--Moral and ethical aspects.
Hospitality industry--Employees.

647.94068 / WOO 2010