Performance management : measure and improve the effectiveness of your employees. - Boston, Mass. : Harvard Business School Press, 2006. - xvi, 153 p. ; 24 cm. - Harvard business essentials .

Includes bibliographical references.

Introduction. - 1. Goals: guides to action. - 2. Motivation: the not-so-secret ingredient of high performance. - 3. Monitoring performance: looking for what's going wrong and right. - 4. Closing gaps and improving performance : the basics of coaching. - 5. Becoming a better coach : beyond the basics. - 6. Formal performance ap. - 7. Employee development : helping people grow in their careers. - 8. Intractable performance problems : face them head on. - Epilogue : what leaders must do. - Appendix A: Useful implementation tools. - Appendix B: Handling a dismissal. - Notes. - Glossary. - For further reading. - Index. - About the subject adviser. - About the writer.

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Personnel management.
Performance standards.

658.3125 / PER