Whitney, Diana Kaplin.

The power of appreciative inquiry : a practical guide to positive change / Diana Whitney & Amanda Trosten-Bloom ; foreword by David Cooperrider. - 2nd ed. (revised & expanded) - San Francisco : Berrett-Koehler Pub., c2010. - xxi, 304 p. : ill. ; 23 cm.

Includes bibliographical references and index.

What is appreciative inquiry? -- A menu of approaches to appreciative inquiry -- Eight principles of appreciative inquiry -- Appreciative inquiry in action : from origins to current practice -- Getting started with appreciative inquiry -- Affirmative topic choice -- Discovery : appreciative interviews and more -- Dream : visions and voices of the future -- Design : giving form to values and ideals -- Destiny : inspired action and improvisation -- Appreciative inquiry : a process for community planning -- Why appreciative inquiry works.

1605093289 (pbk.) 9781605093284 (pbk.)


Communication in organizations.
Customer relations.
Appreciative inquiry.

658.406 / WHI 2010