Service quality management in hospitality, tourism, and leisure /
Jay Kandampully, Connie Mok, Beverley Sparks, editors.
- xvii, 339 pages ; 23 cm
0789007266 (hardback)
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
Hospitality industry--Quality control.
Quality assurance.
647.940685 / SER
0789007266 (hardback)
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
Hospitality industry--Quality control.
Quality assurance.
647.940685 / SER