Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill. ; 24 cm.
"Previous ed. was published by Pearson Australia in 2002".
Includes bibliographical references (p. [348]-368) and index.
0131916548 (pbk.) 9780131916548 (pbk.)
Hospitality industry--Management.
Hospitality industry--Cost control.
Hospitality industry--Customer services.
647.94068 / KAN
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill. ; 24 cm.
"Previous ed. was published by Pearson Australia in 2002".
Includes bibliographical references (p. [348]-368) and index.
0131916548 (pbk.) 9780131916548 (pbk.)
Hospitality industry--Management.
Hospitality industry--Cost control.
Hospitality industry--Customer services.
647.94068 / KAN