Cassell, Kay Ann.
Reference and information services in the 21st century : an introduction / Reference and information services in the twenty-first century Kay Ann Cassell and Uma Hiremath. - New York : Neal-Schuman Publishers, c2006. - xiv, 378 p. : forms ; 23 cm.
Includes bibliographical references and indexes.
Preface. - Acknowledgments. - Part I: Fundamental Concepts. 1. Introducing Reference and Information Services. 2. Determining the Question: In Person, Telephone, and Virtual Reference Interviews. 3. Finding the Answer: Basic Search Techniques. - Part II: Introduction to Major Reference Sources. 4. Answering Questions About Books, Magazines, Newspapers, Libraries, Publishers, and Bibliographic Networks -- Bibliographic Resources. 5. Answering Questions About Anything And Everything -- Encyclopedias. 6. Answering Questions That Require Handy Facts - Ready Reference Sources. 7. Answering Questions About Words - Dictionaries. 8. Answering Questions About Current Events And Issues -- Indexes. 9. Answering Questions About Health, Law And Business - Special Guidelines And Sources. 10. Answering Questions About Geography, Countries And Travel - Atlases, Gazetters, Maps, Geographic Information Systems, And Travel Guides. - 11. Answering Questions About The Lives Of People - Biographical Information Sources. 12. Answering Questions About Governments - Government Information Sources. - Part III: Special Topics in Reference And Information Work. 13. When and How To Use the Internet As A Reference Tool. 14. Reader's Advisory Work. 15. Reference Work with Children and Young Adults. 16. User Instruction in the Reference Department. - Part IV: Developing and Managing Reference Collections and Services. 17. Selecting and Evaluating Reference Materials. 18. Managing the Reference Departments. 19. Assessing and Improving Reference Services. 20. The Future of Information Service Index. - Index of reference resources described. - About The Authors.
1555705634 (pbk.) 9781555705633 (pbk.) 1856045986 (pbk.) 9781856045988 (pbk.)
Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.
025.524 / CAS
Reference and information services in the 21st century : an introduction / Reference and information services in the twenty-first century Kay Ann Cassell and Uma Hiremath. - New York : Neal-Schuman Publishers, c2006. - xiv, 378 p. : forms ; 23 cm.
Includes bibliographical references and indexes.
Preface. - Acknowledgments. - Part I: Fundamental Concepts. 1. Introducing Reference and Information Services. 2. Determining the Question: In Person, Telephone, and Virtual Reference Interviews. 3. Finding the Answer: Basic Search Techniques. - Part II: Introduction to Major Reference Sources. 4. Answering Questions About Books, Magazines, Newspapers, Libraries, Publishers, and Bibliographic Networks -- Bibliographic Resources. 5. Answering Questions About Anything And Everything -- Encyclopedias. 6. Answering Questions That Require Handy Facts - Ready Reference Sources. 7. Answering Questions About Words - Dictionaries. 8. Answering Questions About Current Events And Issues -- Indexes. 9. Answering Questions About Health, Law And Business - Special Guidelines And Sources. 10. Answering Questions About Geography, Countries And Travel - Atlases, Gazetters, Maps, Geographic Information Systems, And Travel Guides. - 11. Answering Questions About The Lives Of People - Biographical Information Sources. 12. Answering Questions About Governments - Government Information Sources. - Part III: Special Topics in Reference And Information Work. 13. When and How To Use the Internet As A Reference Tool. 14. Reader's Advisory Work. 15. Reference Work with Children and Young Adults. 16. User Instruction in the Reference Department. - Part IV: Developing and Managing Reference Collections and Services. 17. Selecting and Evaluating Reference Materials. 18. Managing the Reference Departments. 19. Assessing and Improving Reference Services. 20. The Future of Information Service Index. - Index of reference resources described. - About The Authors.
1555705634 (pbk.) 9781555705633 (pbk.) 1856045986 (pbk.) 9781856045988 (pbk.)
Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.
025.524 / CAS