Exceptional service, exceptional profit
Inghilleri, Leonardo.
Exceptional service, exceptional profit the secrets of building a five-star customer service organization / [electronic resource] : Leonardo Inghilleri and Micah Solomon. - New York : American Management Association, 2010. - xvi, 170 p.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Electronic books.
HF5415.5 / .I543 2010eb
658.8/12
Exceptional service, exceptional profit the secrets of building a five-star customer service organization / [electronic resource] : Leonardo Inghilleri and Micah Solomon. - New York : American Management Association, 2010. - xvi, 170 p.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Electronic books.
HF5415.5 / .I543 2010eb
658.8/12