Ukens, Lorraine L
101 ways to improve customer service : training, tools, tips, and techniques / One hundred and one ways to improve customer service Lorraine L. Ukens. - San Francisco, CA : Hoboken, NJ : Pfeiffer ; John Wiley, c2007. - xxiv, 366 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) - Pfeiffer essential resources for training and HR professionals . - Pfeiffer essential resources for training and HR professionals. .
9780787982003 (pbk. with CD) 0787982008 (pbk. with CD)
Customer services.
Employees--Training of.
658.812 / UKE 2007
101 ways to improve customer service : training, tools, tips, and techniques / One hundred and one ways to improve customer service Lorraine L. Ukens. - San Francisco, CA : Hoboken, NJ : Pfeiffer ; John Wiley, c2007. - xxiv, 366 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) - Pfeiffer essential resources for training and HR professionals . - Pfeiffer essential resources for training and HR professionals. .
9780787982003 (pbk. with CD) 0787982008 (pbk. with CD)
Customer services.
Employees--Training of.
658.812 / UKE 2007