101 activities for delivering knock your socks off service / (Record no. 109131)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01013cam a2200265 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls003247154 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200226113440.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121130s2009 nyua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814414446 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201303021241 |
| Level of effort used to assign nonsubject heading access points | pushpa |
| -- | 201211301614 |
| -- | shaqilah |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | THO 2009 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Thomas, Ann, |
| Dates associated with a name | 1951- |
| 9 (RLIN) | 68046 |
| 245 10 - TITLE STATEMENT | |
| Title | 101 activities for delivering knock your socks off service / |
| Statement of responsibility, etc. | Performance Research Associates ; Ann Thomas and Jill Applegate. |
| 246 3# - VARYING FORM OF TITLE | |
| Title proper/short title | One hundred one activities for delivering knock your socks off service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | American Management Association, |
| Date of publication, distribution, etc. | c2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 367 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management. |
| 9 (RLIN) | 15515 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Applegate, Jill. |
| 9 (RLIN) | 68047 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Performance Research Associates. |
| 920 ## - Programme | |
| Programme | UWE : 191477 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Date last checked out | Copy number | Uniform Resource Identifier | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Taylor's Library-TU | Taylor's Library-TU | 30/01/2013 | 1 | 5000138712 | 05/12/2019 | 12/05/2014 | 1 | Floor 4, Shelf 27 , Side 1, TierNo 1, BayNo 4 | Main Collection | TBSxx,34003,03,CL |